Unequalled Customer Complaints Review By White Shark Media.
White Shark Media is a leading provider of online marketing solutions for small and medium-sized enterprises. This firm offers services such as local search engine optimization evaluation and analysis of major search engine optimization ranking factors to its clients from all over the globe. The firm is also famous for its local search engine optimization management that is based on on-site SEO for their client’s website. They have the best online marketing and search engine optimization services in the market. They have a wide base of experience in this field after working with world popular search engines like Google, Yahoo and Bing.
White Shark Media are also known for their executive customer support services. It’s one of the firms that has been able to improve the customer services largely to the extent of being one of the best customer support services in the business industry. But, where did it all begin? White Shark Media, just as its clients have given any other firm or organization that deals with direct customer services a lot of praises. As it is the norm in business, among this praises were also a few complaints from some of their clients. White Shark Media believes that client is king and is always dedicated yo ensuring each of its clients are satisfied with the services they received and those not yet satisfied are listened to and their complaints worked on.
After receiving various complaints, White Shark Media went straight ahead and started working on the complaints. As a firm offering direct customer services, the customer complaints were spread over some issues. White Shark Media first took note of the customers complaints and went straight ahead to identify the source of the problems. Among the compliments they addressed was on their firms communication system. There were clients who were complaining that the firm did not have an easily accessible communication system. The firm when ahead and put up a direct phone line with a professional communication expert at the end of the line for its clients. This would enable clients to call the firm directly for any inquiries and assistance on any issue
Dysfunctional AdWords was also one of the major complaints from customers that White Shark Media received. To solve this problem, this firm set up an explanation forum where clients were taken to a step by step tutorial session of how the AdWord works and how it can be maintained. The firm also established a monthly phone protocol where clients would be called on a monthly basis to chek on the progress of their websites. This would help do away with instances where clients would have to go through long durations of dysfunctional services. The firm also established a direct video call services for their customers which would enable them go through the AdWord management together and establish any problems or give explanations to customers where they are not familiar.
You can follow them on Google Plus.